Frequently Asked Questions

How can I join Small Business Feedback and be part of the research Panel?
Registration to our panel is by invitation only. This is in order to maintain a random and representative sample. This means that you cannot register without being invited.

How does it all work?
Small Business Feedback is a team of online research specialists. We collect feedback and opinions from consumers and businesses across Australia through the Small Business Feedback platform

We will send survey invitations direct to your inbox (alternatively you can login to your account and view surveys that are available to you). Each invitation will specify the $AU reward that you can earn.

Once each survey is complete, your Small Business Feedback account will be credited with the $AU reward. Once your balance reaches $30 you are able to redeem. We will send you your $AU rewards within 28 days of your claim.

Will you protect the personal information I provide to you?
Absolutely – we take privacy very seriously. All information provided to us will be protected by our privacy policy and adherence to guidelines set by the Australian Market and Social Research Society (AMSRS) and Association of Market Research Organisations (AMSRO). For more information please click here to view our privacy policy.

We are a 100% Research business, we will only send you research requests, we are not involved in direct marketing activity and do not provide your contact details to any 3rd parties.

Your survey responses are analysed in aggregate and anonymous form only, which means you cannot be personally identified.

Who are Small Business Feedback?
Small Business Feedback is owned and managed by The Online Research Unit Pty Ltd, one of Australia's largest specialist online research companies. The ORU is 100% Australian owned, is a member of the Association of Market and Social Research Organisations (AMSRO) and members of the Australian Market and Social Research Society (AMSRS).

Click here for more information

Some of my personal details have changed (i.e. email address, postal address) how do I change them?
Please login to your account and select 'Your Profile’, here you can change your personal details and profile information. Once changed please ensure you select the ‘update’ button at the bottom of the ‘Your Profile’ page.

How do the rewards work?
Each survey invitation we send you will specify the $AU that you can earn on successful completion of the survey. The invitation will also specify the reward in the form of ‘points’. Each point = $0.10. On completion of the survey your account will be automatically credited with the applicable amount in $AU.

You are also able to earn $AU rewards for attempting but not qualifying for particular surveys.

How do I check my current $AU reward balance?
Login and select ‘Your Rewards’ to view your current balance

When and how can I redeem my $AU rewards?
Once each survey is complete, your Small Business Feedback account will be credited with the $AU reward, once your balance reaches $30 you are able to redeem. Once claimed, we will send you your reward in the form of a Coles Myer Gift Card within 28 days.

To redeem your rewards you will need to login, select the 'YOUR REWARDS' page and then click on the 'Redeem Rewards' button.

How do I contact you?
Please send an email to

I’ve forgotten (or lost) my Login details.
Please send an email to

How do I unsubscribe and therefore stop receiving Small Business Feedback (SBF) Survey invitations?
If you do not wish to take part in any future surveys from Small Business Feedback, please send an email to with the word 'unsubscribe' in the subject heading. Alternatively, please reply to the latest survey invitation by clicking on the "Click here to unsubscribe" link located toward the bottom of the invitation. You can also call us on 1300-136-046 during business hours or leave a phone message out of business hours. (Please include your email address and ID in your response).

If you have any other questions, comments or queries please send an email to our helpdesk