Incentive Policy

The Small Business Feedback incentive & rewards program is owned by The ORU. If you register as a member on the Small Business Feedback panel you agree to be bound by this incentive policy.

Survey Participation and Earning $AU Rewards

Small Business Feedback panel members will be sent email invitations to participate in research surveys. Participation in any particular online survey is entirely voluntary. For every survey you participate in you will receive $AU rewards. The value of the $AU rewards you receive will vary from project to project but is generally linked to the average length of time to complete the survey. Each survey invitation will include the estimated time to complete the survey and the rewards offered.

If you attempt to complete the survey but are screened out (i.e. you do not qualify for the survey for any reason) or we have reached our required quota (quota full) you will also receive $AU rewards points. Members will not receive any $AU rewards if they start a survey but fail to complete it (this does not apply to those who are screened out).

At the end of a survey you will prompted to enter your 10 digit membership ID. Members must enter their correct 10 digit membership ID details to obtain their $AU Rewards.

We ask you keep a copy of your 10 digit membership ID handy so you can be allocated the rewards owed to you. Small Business Feedback is not responsible for members who enter incorrect membership details and are not subsequently awarded their reward points.

$AU Rewards will be awarded directly after your survey participation .To view your current balance of reward points and equivalent $AU value please select 'Your Rewards' on the Small Business Feedback website. You will need to enter your login details to access this information.

Members are responsible for notifying Small Business Feedback if they believe rewards have not been properly awarded to them. If Small Business Feedback is aware of any errors or technical problems that have denied you from earning rewards owed to you we will contact you and award you the appropriate rewards. Rewards cannot be transferred to other persons or other panel members.

Redeeming your $AU Rewards

One reward point collected is the equivalent to 10 cents (Australian currency dollars). Once you have accrued $20 worth of reward points you are able to redeem your $AU rewards. All $AU rewards are given to you in the form of Coles Myer Gift Cards. Gift Cards will be posted to you and will be received by you within 28 days of redemption. Small Business Feedback will usually send you an email asking you to verify your address details.

Gift cards can only be sent out in the following denominations $20 / $30 / $50 and $100. For Example, if a member has accrued the equivalent of $45 in reward points they can redeem a gift card to the value of $40 and the remanding $5 will remain in their account until sufficient funds have accumulated to redeem another gift card ($20).

If your account is inactive for 12 months your account will close and your rewards will expire.

Rewards & termination of your membership

If you no longer wish to be a member of the Small Business Feedback panel and unsubscribe you need to redeem your rewards first. Members who unsubscribe from the Small Business Feedback panel will not be contacted by Small Business Feedback in relation to any rewards they have not redeemed. Termination of membership will not result in cancellation of all accumulated rewards but it is the responsibility of the member to contact us in regard to redeeming their reward. Standard policies of redeeming your rewards apply.

If you wish to unsubscribe from our online panel please email us at

We may change this Notice

Small Business Feedback may, from time to time, review and update this incentive policy to take account of new laws and technology and changes to company operations. Please visit this page periodically, to check for updates. Your continued participation in our panel after the effective date of any changes will constitute your acceptance of all of the changes.